top of page

Shipping & Returns

Shipping Information

We endeavour to dispatch all orders next business day Monday - Friday (excluding bank holidays) 

​

Over the Christmas period there might be a delay, however any delays will be stipulated at the top of the website. 

​

If you have placed an order that contains both a pre-order item and an in-stock item, you should expect your order to be dispatched when all items are readily available. If you wish to receive items as quickly as possible, please place separate orders.

Returns & Exchanges

At HoloPhase Ltd, we take great care to ensure every order reaches you in perfect condition and meets high expectations. However, we understand that issues can occasionally arise. Please review the following policy before making a purchase.

​

Eligibility for Returns

You may request a return or exchange within 15 days of receiving your order, provided the following conditions are met:

 

  • The item is unused, unopened, and in its original sealed packaging

  • The product is in resalable condition, free from damage or tampering

  • Proof of purchase is provided (e.g. order confirmation or invoice)

​

Please email holophase.ltd@gmail.com

​​

Non-Returnable Items

Due to the collectible nature of trading card products, we are unable to accept returns on the following:

 

  • Opened booster packs, boxes, or any other sealed products

  • Singles (individual trading cards)

  • Mystery boxes, blind bags, or other randomised items

  • Digital codes or redemption cards once opened or revealed

 

This policy protects product integrity and ensures fairness for all collectors.

​

Damaged or Incorrect Items

If your order arrives damaged or you’ve received the wrong item:

 

  1. Contact us within 48 hours of delivery, please email holophase.ltd@gmail.com

  2. Include clear photos of the packaging and affected items.

  3. We will resolve the issue promptly through a replacement, refund, or store credit.

​

How to Request a Return

To initiate a return, please email holophase.ltd@gmail.com with the following details:

 

  1. Your order number

  2. The reason for return/refund

  3. Photos of the item (if damaged or incorrect)

 

Once your request is approved, we’ll provide full return instructions.

Please note: customers are responsible for return shipping costs unless the item is faulty or an error occurred on our part.

bottom of page